Custom embroidered pet hoodie

Delivery Time = Processing Time + Shipping Time

Processing Time:

We will process your order within 24 hours of receiving it and add your order number to the queue. Please note that processing times may be affected by weekends and holidays. You will receive a dispatch confirmation email once your order has been processed. Note: If you purchase multiple items, your order may be split into several packages. If you receive only one of these packages, please don’t worry and be patient.

Free Shipping and Expedited Delivery:

Please note that these time frames are approximate, and actual delivery times may vary due to shipping and customs clearance factors.

Standard Shipping Time:

Standard shipping takes approximately 7-10 business days for delivery. Please note that delays during shipping may occur and are occasionally beyond our control. Factors like customs clearance procedures and other unforeseen circumstances may impact delivery times. While we strive to deliver your order promptly, we cannot guarantee specific delivery dates for standard shipping.

• USA: 5-10 days
• UK: 5-10 days
• Canada: 5-15 days
• Australia: 5-10 days
• Europe: 5-10 days
• Other countries: 7-15 days

Expedited Shipping Time:

Expedited shipping is available at an additional cost. This shipping option usually takes within 7 days for delivery. However, we cannot guarantee the exact delivery date, as unforeseen circumstances may affect the shipping process.

• USA: 2-7 days
• UK: 2-7 days
• Canada: 2-7 days
• Australia: 2-7 days
• Europe: 4-8 days
• Other countries: 6-10 days

Priority Customization + Priority Shipping:

By selecting priority customization, your order will be prioritized at the front of the queue. This means that while standard orders typically take around 3 months to complete, your order can be finished within 1 month. We will take priority in managing your order and communicate with you regarding shipping in a timely manner.

• Standard Queue: 3-month production time
• Priority Customization: 1-month production time

Lost Shipments:

In the unfortunate event that a shipment is confirmed lost during transit, we will need to review each case for a possible solution.

Please Note:

All shipping times mentioned are approximate and based on typical delivery periods. Actual delivery times may vary due to factors beyond our control. Once your order is shipped, you will receive a tracking number that allows you to monitor the progress of your package. It is essential to provide accurate shipping information during checkout. We will not be held responsible for undelivered or delayed packages due to incorrect addresses, missing details, or failure to clear customs.

For international shipments, please be aware that customs duties, taxes, or other import fees may apply. These charges are the buyer's responsibility, and we recommend checking with your local customs office for further information. If you have any questions or concerns regarding our shipping policy or the delivery of your order, please feel free to contact our customer support team. We are here to assist you and ensure a smooth shopping experience.

If you have any questions, please contact our customer service at xxx@xxx.com or reach out via WhatsApp, and our customer service team will get back to you within 24 hours!

Q: How are bulk orders supported?
A: For bulk orders, please contact us via email or phone.

Q: Are there any active discount codes?
A: To receive active discount codes and giveaways, please register for our subscription emails.

Q: What does my design look like?
A: Design proofs will be ready within 1-3 days and sent to you for approval via email, SMS, or Messenger.

Q: How long will it take to receive my package?
A: Typically, packages are delivered within 3-5 business days, except during peak holiday seasons. For more details, please refer to our shipping policy.

 If you change your mind about your purchase, please send us an email to xxx@xxx.com and provide your order number and the modification you would like to make. We’ll confirm once the modification or cancellation has been made.

 Your order is only eligible to be canceled and modified within 02 hours of placing the order. After that time, the order is locked for processing and can no longer be canceled or modified. 

 Please be informed that:

• We are not guaranteed to deliver your order in a timely manner if your order needs design modification as it will take us much longer to modify your design in the busy time

 NOTE: Please keep in mind that purchasing means accepting all the terms mentioned above.